Policies

Return and refund policy

Last updated September 9, 2026

30-day return window

You may request a return within 30 days after delivery. Contact selenayjj@gmail.com before sending anything back. Include your order number and the reason for the request. Approved change-of-mind returns must be unused and in original condition and packaging.

Damaged, defective, or incorrect orders

Inspect your order when it arrives. Report damage, defects, or an incorrect item within 30 days of delivery and include clear photographs of the item and packaging. When the issue is confirmed, the studio will arrange a replacement or refund at no additional cost.

Return shipping

For an approved change-of-mind return, the customer is responsible for return shipping. Do not send an item to the production partner or an address shown on the parcel without instructions. For a confirmed damaged, defective, or incorrect order, return shipping is not charged to the customer.

Made-to-order items and cancellations

Prints are made to order. An order may be changed or cancelled only before production begins. Production can begin soon after checkout, so contact the studio immediately; a cancellation cannot be guaranteed.

Refunds

Approved refunds are issued to the original payment method after the return is received and inspected or after a documented fulfillment issue is approved. Bank processing time varies. Original shipping charges are not refundable for change-of-mind returns.

Exceptions and statutory rights

Gift cards and digital items are not returnable. Original artworks are handled through their individual sale agreement. This policy does not limit consumer rights that apply under local law.